Privacy Policy
Last updated: August 21, 2026 · Compliant with Digital Personal Data Protection (DPDP) Act
At Ziva Housing, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile application, and home services platform.
1Information We Collect
We collect information to provide better services to all our users. This includes:
- shieldPersonal Identification: Name, email address, phone number, and profile details.
- shieldProperty Preferences & Enquiries: Saved searches, viewed properties, BHK requirements, and budget ranges.
- shieldService Location & Address: Address details provided during home service bookings or property listings.
- shieldDevice & Location Data: IP address, device type, browser information, and approximate location (GPS/City).
- shieldPayment Transaction Logs: Transaction IDs and payment statuses (processed securely via regulated gateways; no card numbers stored).
2How We Use Your Information
Your data is utilized strictly for legitimate business purposes:
- Connecting you with verified property owners, agents, or service providers
- Processing home service bookings and dispatching local technicians
- Sending SMS / WhatsApp updates regarding property enquiries and OTP verifications
- Preventing fraudulent listings and maintaining system security
- Improving user experience, search performance, and recommended listings
3Lead Protection & Information Sharing
We take data privacy and lead protection seriously:
🛡️ Exclusive Lead Routing Policy:
When you submit an enquiry on a property, your contact details are shared ONLY with the primary owner/agent of that specific property. We never broadcast your phone number to multiple telemarketers.
- We do NOT sell or rent your personal information to third-party advertisers.
- Data is shared with home service vendors only to fulfill active bookings accepted by you.
- We may disclose information if required by law or government authorities in India.
4Data Security & Retention
We implement enterprise-grade security measures including SSL/TLS encryption, JWT authentication, and secure database access controls. Your data is stored on secure servers located within India in compliance with RBI and IT Act guidelines. Data is retained only as long as necessary for platform operations or legal compliance.
5Your Rights & Controls
Under Indian data protection laws, you have the right to:
- Access and review personal information held by Ziva Housing
- Request correction of inaccurate or incomplete profile data
- Request deletion of your account and associated personal data
- Opt-out of promotional communications at any time
6Contact Our Grievance Officer
If you have any questions, concerns, or privacy grievances, please contact our Data Protection & Grievance Officer at privacy@zivahousing.com.
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